Refund policy

RETURN POLICY
MEP Sales & Supply accepts returns of material(s) that are unopened, unused, and unaltered. A full refund or exchange is available 
when eligible material(s) are returned in the required condition within 15 business days of the original purchase date. If a refund is 
issued, funds will be returned to the original payment method.
Returns received after the 15-business-day grace period may be accepted at the discretion of MEP Sales & Supply management. A 
monetary refund will not be issued; approved late returns will be issued as store credit. A 15% restocking fee will apply to material(s) 
returned after the 15-business-day grace period.
Returns and exchanges are not accepted for final-sale items, discounted items, special-order items, clearance items, promotional 
items, or floor displays. Items that have been installed or returned without the original packaging will not be accepted. 

DAMAGED AND DEFECTIVE ITEMS
MEP Sales & Supply strives to provide exceptional customer service to every customer. If purchased and/or special-order items are 
received damaged, defective, or incorrect, please contact an MEP Sales & Supply representative so the issue can be reviewed and a 
resolution can be provided

SPECIAL ORDER POLICY
Special orders may enter production or processing immediately after order placement. Because the items are specially ordered, 
changes, cancellations, returns, and refunds are not permitted once the order has been placed.
When a special order is ready for pickup, an MEP Sales & Supply representative will contact the customer to schedule a convenient 
pickup time and date. Customers are encouraged to contact their sales representative for order-status updates. Unless other 
arrangements are approved in writing, special orders will be scheduled for pickup at MEP Sales & Supply.