Legal notice

PICK UP POLICY
Customers may pick up purchased product at any time within 15 business days during MEP Sales & Supply hours of operation.
STORAGE POLICY
MEP Sales & Supply offers free storage for up to 15 business days after the purchase of material(s). If purchased material is not 
picked up after the 15-business-day period, a storage fee of $10 per day will be charged. A storage fee will also apply to orders that 
are partially picked up.
All storage fees must be paid in full before the release of material(s). MEP Sales & Supply is not responsible for damage to or loss of 
material(s) while they are stored. If material(s) are not picked up after 90 days, the items will be returned to inventory and the 
customer will not be eligible for a refund.
RETURN POLICY
MEP Sales & Supply accepts returns of material(s) that are unopened, unused, and unaltered. A full refund or exchange is available 
when eligible material(s) are returned in the required condition within 15 business days of the original purchase date. If a refund is 
issued, funds will be returned to the original payment method.
Returns received after the 15-business-day grace period may be accepted at the discretion of MEP Sales & Supply management. A 
monetary refund will not be issued; approved late returns will be issued as store credit. A 15% restocking fee will apply to material(s) 
returned after the 15-business-day grace period.
Returns and exchanges are not accepted for final-sale items, discounted items, special-order items, clearance items, promotional 
items, or floor displays. Items that have been installed or returned without the original packaging will not be accepted.
VEHICLE DAMAGE WAIVER
MEP Sales & Supply offers complimentary loading assistance to customers. MEP employees are trained to load customer vehicles 
and trailers by hand or forklift in a manner intended to prioritize safety and reduce unnecessary risk.
MEP Sales & Supply is not liable or responsible for damage to a customer vehicle or trailer during the loading process. This includes 
overloading of tires, axles, or suspension, and the securing or strapping of material(s). Damage to material(s), vehicles, or trailers 
after material(s) have left the MEP Sales & Supply premises is no longer the responsibility of MEP Sales & Supply. This includes, but 
is not limited to, windows, truck beds, and tailgates.
The customer assumes all risk of damage to his or her vehicle and/or trailer

DAMAGED AND DEFECTIVE ITEMS
MEP Sales & Supply strives to provide exceptional customer service to every customer. If purchased and/or special-order items are 
received damaged, defective, or incorrect, please contact an MEP Sales & Supply representative so the issue can be reviewed and a 
resolution can be provided.
PRICING DISCLAIMER
All MEP Sales & Supply pricing is listed in U.S. dollars and is subject to applicable state and local taxes. Customers claiming a tax 
exemption must present valid tax-exemption documentation at the time of purchase. Documentation provided may be retained for 
record-keeping purposes.
SHIPPING POLICY
MEP Sales & Supply offers shipping on eligible products and orders. All shipped items are final sale and are not eligible for return, 
exchange, or refund once the order has been shipped.
Once an order is released to the shipping carrier, MEP Sales & Supply is not responsible for damage, loss, delay, mishandling, 
weather-related issues, or other conditions that occur while the order is in transit. Shipping involves circumstances outside MEP Sales 
& Supply's control. Customers are responsible for inspecting shipments upon delivery and pursuing any available freight or carrier 
claim directly with the carrier.
SPECIAL ORDER POLICY
Special orders may enter production or processing immediately after order placement. Because the items are specially ordered, 
changes, cancellations, returns, and refunds are not permitted once the order has been placed.
When a special order is ready for pickup, an MEP Sales & Supply representative will contact the customer to schedule a convenient 
pickup time and date. Customers are encouraged to contact their sales representative for order-status updates. Unless other 
arrangements are approved in writing, special orders will be scheduled for pickup at MEP Sales & Supply.

CABINET PROCEDURE
MEP Sales & Supply offers customers the option to purchase cabinets flat-packed (unassembled) or assembled at no additional 
charge.
FLAT-PACKED CABINETS
Flat-packed cabinets are unassembled and require the customer or installer to assemble them. Because these cabinets do not 
require assembly by MEP Sales & Supply, there is generally a quicker lead time for pickup. Please ask your sales representative for 
current pickup timing.
ASSEMBLED CABINETS
When cabinets are purchased assembled, no additional assembly fee is charged. Due to increased assembled cabinet order volume, 
please contact your sales representative for current lead times on pickup.